Full safety oversight for 100s of companies and 1,000s of individuals

Aquafin is the leading company responsible for purifying sewer water across Flanders, Belgium. Managing a vast network of infrastructure requires a massive workforce, including hundreds of external companies and thousands of individual contractors working on-site every day.

In an industry where personnel are often working in high-risk environments—such as "the pit"—ensuring that every single individual has received and understood vital safety instructions is not just a preference; it is a necessity for operational integrity and worker well-being.

With thousands of individuals representing hundreds of different companies, Aquafin faced the daunting challenge of following up on every person working under their banner. Their primary goal was to find an IT platform that could:

• Track Individuals: Move beyond company-level overviews to follow up on each individual contractor.
• Guarantee Safety Knowledge: Ensure that every person on-site has not only received but fully understood basic safety rules and viewed the required safety films.
• Enable Real-Time Verification: Create a system that allows for instant, on-the-spot checks in the field to confirm compliance.

Aquafin implemented 9ID to create a transparent, digital-first onboarding and verification process:

• Individual Identification: A centralized system to identify and track every individual worker, ensuring they meet Aquafin's specific requirements.
• Safety & Security "Green Lights": A digital checklist where safety, security, and individual VCA (Safety, Health, and Environment Checklist for Contractors) certifications are tracked. Only when all "bullets" are green is a worker cleared for site access.
• Safety Film Integration: Ensuring the mandatory safety film is watched and understood as part of the digital onboarding flow.
• Individual QR Codes: Every worker is assigned a unique QR code, serving as their digital passport for site access and compliance.

The implementation of 9ID has provided Aquafin with a robust framework for managing its massive external workforce. By moving to a system where "all the lights are green" before work begins, Aquafin has achieved a higher standard of safety and security, giving management the peace of mind that every person in the pit is qualified, informed, and compliant with the company's rigorous safety standards.